Thank you for visiting W8 Overseas Warehouse System website, applications, equipment and other related software (hereinafter referred to as "we" or "W8"). This policy applies to E-Unistone Technology Inc., which provides W8 products and services. We attach great importance to the privacy and personal information security protection of users (hereinafter referred to as "you"). We will strictly follow the requirements of laws and regulations, take corresponding security protection measures, and try our best to protect your personal information and privacy security. In view of this, we formulate this "W8 Privacy Policy" (hereinafter referred to as "This Policy/this Privacy Policy") and draw your attention to:
This policy applies to all functions and services of W8 products provided by us, including mobile APP, website and mini program. Please carefully read and thoroughly understand this policy before using the functions or services provided by us, and start using it after confirming that you fully understand and agree.
In order to protect your relevant rights, this Privacy Policy will explain to you how W8 related products collect, use and store your personal information and what rights you have. Please read, understand and agree to this policy before using W8 related products and services.
Before using W8 products and services, please be sure to carefully read and thoroughly understand this Privacy Policy, and start using it after confirming that you fully understand and agree. We will review and update our policy from time to time. Please visit this page regularly to ensure that you are aware of the most recent version of our Privacy Policy.
By using or continuing to use W8 related products and services, you agree that we collect, use, store and share your information in accordance with this Privacy Policy.
This Privacy Policy will help you understand the following:
Ⅰ. How we collect your Personal information
Ⅱ. How we use your personal information
Ⅲ. How we share and disclose your personal information
Iv. How we store your personal information
V. How we protect your personal information
Vi. Your rights
Vii. How we handle the personal information of minors
Viii. How will your personal information be transferred globally
Ⅸ. How we use cookies and similar technologies
X. Changes to this Policy
Ⅺ. Contact us
Ⅰ. How we collect your Personal information
In order to provide services to you and enterprise users, optimize our services, and protect account security, W8 will collect information that you provide, authorize, or generate when you register and use the Services in the following ways:
○ When you register an account or log in to an existing account: we will collect your email address, mobile phone number, login password, account nickname, company name;
○ When you use the waybill lookup function, we will collect your waybill number and tracking information;
○ We will collect your email address and store name when you use the e-commerce platform interface for product delivery and tracking. Collect the email address, name, telephone number, address and order information of the buyer of your order;
○ When you need to issue an invoice for the purchase of W8 products, we will collect your invoice information including invoice number, company address and tax number;
○ In order to provide network services, we will collect your network information including IP address and cookies when you use W8 services.
Necessity to comply with legal obligations Please note that information such as waybill number and waybill tracking information alone cannot identify a specific natural person. In order to optimize our products, we may collect non-personal information from you. If we combine such non-personal information with other non-personal information or personal information to identify a specific natural person, the non-personal information will be considered as personal information.
Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service is not in the above description and has collected your information, we will separately explain to you the content, scope and purpose of information collection through page prompts, interactive processes, website announcements and other ways to obtain your consent.
Ⅱ. How we use your personal information
The data we collect in the course of providing services to you may be used in the following ways：
○ To provide services to you. We may collect and store certain types of information about your use of the Site. We collect this information to make the site work better, to enable us to provide services, and to properly evaluate how the Site is performing;
○ When you purchase our services, we collect information about this transaction, such as details of the services purchased and date of purchase/return.
○ We will use your personal information to communicate with you. You may receive notifications from us through email or mobile push notifications you submit, such as when your package status changes or when we have new services or promotions, etc. You can cancel your subscription at any time.
○ To help us design new services and improve our existing services;
○ To allow you to participate in surveys about our products and services, carry out marketing activities related to our services, and send you the latest marketing information and offers;
○ Assist state judicial, administrative and security organs and other competent organs in conducting investigations, and comply with applicable laws and regulations and other obligations promised to competent organs.
Ⅲ. How we share and disclose your personal information
We will not sell, rent, trade or otherwise disclose your personal information to anyone under any circumstances, except in the following special circumstances：
○ Service Providers and Suppliers: We may disclose personal information, including transaction information, to service providers and suppliers in order to manage, supply and improve W8's services and for marketing purposes. Examples: logistics companies, suppliers, and payment service providers such as PayPal, hosting and maintenance providers, data storage and management providers, marketing and promotion providers, providers that send email and SMS notifications. To help us improve our services and products.
○ For the provision of logistics insurance services: In order to provide you with value-added services including postal insurance, we will share your personal information, order details and logistics data with third-party insurance companies (e.g., Hassle Free, Cross Border, etc.) when you choose logistics insurance services. This is to ensure that we can provide the logistics insurance service you have requested.
○ To protect legal rights and other statutory purposes: We may be required to disclose information, such as in response to a subpoena, a court appearance or an investigation by an officer of a law enforcement agency, or anything else that requires us to disclose such information by law. We may also disclose personal information when necessary to protect our legal rights or to enforce our Terms of Use and other agreements. W8 may provide your personal information in response to a search warrant, subpoena or other lawful and valid inquiry or order or other request by applicable law.
○ Consolidation and/or sale of Assets: We generally do not sell, trade, lease your personal information to any third party company in the normal course of business. However, we may acquire, merge or be acquired by another company, or we may dispose of some or all of our assets, in which case your personal information may be disclosed to another company subject to the Privacy Policy in effect.
○ Non-personally identifiable Information: We may share with third parties (such as advertising partners) information that does not identify you personally or any other person, such as your waybill number and logistics tracking information, the number of daily visitors to specific pages of the W8 website.
Iv. How we store your personal information
(91 to 180 days after order shipment)Your W8 account personal information will be transferred and stored in the Tencent Cloud server in Guangzhou, China and stored in the Microsoft Azure server in the United States synchronously, and other personal information will be transferred and stored in the Microsoft Azure server in the United States. Unless a longer retention period is required or permitted by law, we will retain information collected from or about you for the minimum period necessary to achieve the purposes described in this Privacy Policy (91 to 180 days after order shipment). When information is no longer needed for these purposes, it will be deleted or stored in a form that does not identify you. In determining this retention period, we take into account various criteria, including the type of service you are requesting or providing, the nature of our relationship with you, the impact on the services we provide to you if we delete some of your information, and the retention period required by law. Please note that when your application for cancellation of your W8 account is successful, we will complete the review of your account cancellation as soon as possible. After the application is approved, we will completely delete your personal data. If we cease to operate the Products or services, we will notify you in the form of one-by-one delivery or announcement and delete your personal data after we cease to operate the products and services.
V. How we protect your personal information
Security Measures We Take We use industry standard security measures to protect the personal data you provide from unauthorized access, public disclosure, use, modification, damage, or data loss. We will take the following reasonable and feasible measures to protect your personal data：
○ We use encryption techniques to ensure the confidentiality of the data；
○ We use trusted protection mechanisms to prevent malicious attacks on the data；
○ We have deployed access control mechanisms to ensure that only authorized personnel have access to personal data, and we have held security and privacy training sessions to raise employee awareness of the importance of protecting personal data;
○ We will use secure encryption technology to protect your personal data during transmission. Take all appropriate organizational, administrative and technical measures to protect the security of the personal data you provide within our internal organization.
We will be liable if our physical, technical or administrative safeguards are breached, resulting in unauthorized access, public disclosure, alteration or destruction of data, thereby impairing your legal rights. After the unfortunate occurrence of a personal data security incident, we will promptly inform you of the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, as well as the suggestions that you can independently prevent and reduce the risk, and the remedial measures taken for you. We will promptly notify you of the situation related to the event by email, letter, phone call, push notification, etc.
While our business is designed to protect your personal information, please understand that 100% security does not currently exist anywhere, online or offline. W8 accounts require a username and password to log in. Please protect your username and password and never disclose it to any third party.
Vi. Your rights
In accordance with your local relevant laws, regulations and standards as well as common practices in other countries and regions, we guarantee that you exercise the following rights regarding your personal data. You have the right to ask us to:
1. Access your personal information
You have the right to access your personal information, except for the exceptions stipulated by laws and regulations. If you want to exercise data access rights, you can do so yourself by:
Account Information: If you wish to access or edit your profile information in your account.
The path of the App is: home page → Click "My account" in the lower left corner → Click "My account" in the upper left corner to enter the personal information display page → Browse the nickname, country or region, and email.
The path of the web page is: personal homepage → click the avatar in the top right corner → expand the pop-up window and click "My account" → browse the nickname, country or region, and email.
2. Correct your personal information
When you find that there is an error in your personal information processed by us, you have the right to ask us to make a correction. You may request a correction in the manner listed in "1. Access to Your Personal Information".
If you are unable to correct such personal information through the above link, you may contact us according to the contact information set out in this Privacy Policy. We will reply to your correction request within 5-7 working days.
3. Delete your personal information
In the following circumstances, you can send an email to us to delete personal information request:
○ If our processing of personal information violates laws and regulations;
○ If we collect and use your personal information without your consent;
○ If our processing of personal information violates our agreement with you;
○ If you no longer use our products or services, or you log out of your account;
○ If we no longer provide products or services to you.
If we decide to respond to your request for deletion, we will also notify the entities that have obtained your personal information from us to delete it in a timely manner, unless otherwise provided by laws and regulations, or these entities have obtained your independent authorization.
4. Cancel your account
You can cancel your previously registered account at any time. You can do so by yourself in the following ways:
APP user: Home page → My account → Log out;
Other service users: You can send us an account cancellation application email according to the contact information listed in Chapter 11 of this Privacy Policy. We will reply and take relevant actions within 5-7 working days after verifying your identity. Upon cancellation of the account, we will stop providing products or services to you and delete your personal information immediately.
5. Obtain a copy of your personal information
You have the right to obtain a copy of your personal information. If you need to obtain a copy of your personal information collected by us, you may contact us according to the contact information listed in Chapter 11 of this Privacy Policy, and we will reply and carry out relevant operations within 5-7 working days after verifying your identity. We will send a copy of your personal information to you by email. We will provide you with a copy of your personal information according to your request under the premise of complying with relevant laws and technical feasibility.
6. California consumer rights and interests
Under the California Consumer Privacy Act, California residents have the right to know, access, and delete their personal data. California residents also have the right to choose not to have their personal data sold by businesses and not to be discriminated against for exercising their California right to privacy. We will not sell your personal data to anyone for any purpose, nor will we discriminate in response to privacy requests.
If you are a California resident, be sure to review this Privacy Policy for important information about your rights under California Privacy law and how to submit requests to us pursuant to those rights.
7. Respond to your above request
For the above request, we will reply within 5-7 working days. Please refer to Section 11 to contact us.
We will not be able to respond to your request if:
○ Requests related to the fulfilment of obligations under laws and regulations by the personal data controller;
○ Requests directly related to national security and national defense security;
○ Requests directly related to public safety, public health and major public interests;
○ Requests directly related to criminal investigation, prosecution, trial and execution of judgment;
○ Where the personal data controller has sufficient evidence that the personal data subject has subjective malice or abuse of rights;
○ Requests for safeguarding the life, property and other important legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain their consent;
○ Responding to the request of a personal information subject will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals or organizations;
○ Requests involving trade secrets.
Vii. How we handle the personal information of minors
1. We expect parents or guardians to guide minors in using our services
If you are a minor under the age of 14, before using our products, you should read and agree to this policy under the supervision and guidance of your parents or other guardians.
2. We attach importance to the protection of minors' personal information
We protect the personal information of minors in accordance with the provisions of relevant laws and regulations. In the case of collecting the personal information of minors with parental consent, we will only use, share or publicly disclose such information when it is permitted by law, explicitly consented by parents or guardians or necessary to protect the minors.
3. Check yourself and receive feedback
If we find that we have collected personal information from minors without prior verifiable parental consent, we will seek to delete the data as soon as possible. At the same time, we have established strict rules for the collection and use of underage information to protect the personal information safety of children and adolescents. If you are the guardian of a minor, when you have any questions about the personal information of the minor under your guardianship, please contact us through the contact information published in this policy.
Viii. How will your personal information be transferred globally
We are committed to the highest standards of privacy protection in the handling and transfer of personal information worldwide. When you use our Services, your personal information may be transferred to Tencent Cloud servers located in Guangzhou, China and the United States. Such international transfers will follow strict data protection and privacy security measures to ensure the same level of privacy protection as we provide locally.
For personal information transferred to Tencent cloud servers located in Guangzhou, China and the United States, we comply with the relevant privacy and data protection laws of China and the United States, including but not limited to, ensuring that appropriate security measures, such as encryption and access control, are in place to protect the security and privacy of data. In addition, we will monitor relevant legal changes to ensure that our practices are timely adapted to these changes and protect users' privacy interests.
For the personal information of users in the EU, we will transfer data in accordance with the requirements of the EU General Data Protection Regulation (GDPR). This means that when personal information leaves the European Union and the Economic area, we will transfer it by adopting standard contractual terms accepted by the European Commission or when the receiving country has an adequate level of data protection. We undertake to regularly assess the level of data protection in the receiving country and ensure that protection measures are effectively implemented.
If you have questions or need assistance with the cross-border transfer of your personal information, please contact us.
Ⅸ. How we use cookies and similar technologies
We use cookies and other similar technologies to enhance your experience with the Service. When you use the Service, we may use related technologies to send one or more cookies or anonymous identifiers to your device to collect and store information when you access and use the Service. We promise that we will not use cookies for any purpose other than the one described in this Privacy Policy. We use cookies and similar technologies to achieve the following functions and services：
○ Speed up navigation
○ Track website usage
○ Identify user identity, access rights, and preferences
○ Conduct research and diagnostics to improve our content, products and services
You can refuse or manage cookies or statistics tools through your browser Settings. However, please note that if you disable cookies or statistical tools, you may not be able to enjoy the best service experience and some services may not work properly.
X. Changes to this Policy
To ensure that you are always aware of how we collect, use and disclose what information about you, we will post any changes or updates to this Privacy Policy on this website and encourage you to review this Privacy Policy from time to time. If we change this Privacy Policy, we will notify you by amending the date at the top of this Privacy Policy.
Ⅺ. Contact us
If you have any questions about this Privacy Policy, please feel free to contact us.
E-mail：twms8@outlook.com